Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us, as well as certain data collected automatically when you visit our website.

Information you provide:

• Name, email address, phone number, and company name when you contact us or submit a form
• Project details, requirements, and communications when you engage our services
• Billing and payment information when you make a purchase (processed securely via payment gateways)

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns on our website
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information solely for legitimate business purposes, including:

• Responding to your enquiries and providing the services you request
• Processing payments and managing billing
• Sending project updates, invoices, and service-related communications
• Improving our website and service offerings
• Complying with legal obligations and resolving disputes
• Sending occasional marketing communications (you may opt out at any time)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in delivering our services (e.g., payment processors, cloud hosting providers, email platforms), who are bound by confidentiality obligations
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity

4. International Payments & Data Transfers

When you make payments through our platform, your payment information is processed by PCI-DSS compliant payment gateways. We accept international payments and your financial data may be processed by our payment partners in accordance with their privacy policies and applicable regulations.

If you are located outside India, please note that your data may be transferred to and processed in India, where our servers are located. By using our services, you consent to this transfer.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Client project data: 5 years after project completion
• Financial and billing records: 7 years (as required by Indian tax law)
• Website enquiry data: 2 years
• Marketing consent records: Until you withdraw consent

6. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: Remember your settings and choices

You can disable cookies through your browser settings, though this may affect your experience on our website.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure servers, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data (subject to legal retention requirements)
• Right to withdraw consent for marketing communications at any time
• Right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@frugalconsultancy.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in India.